Frequently Asked Questions
Orders
Can I cancel or modify my order?
Please contact us as soon as possible after placing your order. We can only cancel or modify an order before it has been processed or shipped.
Email us at support@noctivuehome.com with your order number and the changes you would like to make.
What payment methods do you accept?
Available payment methods are displayed at checkout and may include major credit cards, PayPal, Shop Pay, and other supported payment options.
Where can I find my order confirmation?
After your order is placed, a confirmation email will be sent to the email address provided at checkout. Please check your spam or promotions folder if you do not see it.
Shipping
How long does order processing take?
Orders are normally prepared for shipment within the processing period shown in our Shipping Policy. Processing time is separate from delivery time.
You will receive a shipping confirmation email once your order has been dispatched.
How can I track my order?
When tracking information becomes available, we will send it to you by email. Tracking updates may take some time to appear after the carrier receives the package.
Do you ship internationally?
Shipping availability, delivery estimates, and costs are shown at checkout based on your destination.
Customers are responsible for entering a complete and accurate delivery address.
Products
What products does Noctivue offer?
Noctivue creates decorative lighting products designed to add warmth, atmosphere, and imagination to everyday spaces.
Our current collection includes:
- Miniature decorative lanterns for bookshelves, reading corners, and displays
- Compact USB star projectors for bedrooms, living rooms, and relaxation spaces
How does the USB star projector work?
Plug the projector into a compatible 5V USB power source, insert the selected projection film, and bend the flexible neck to aim the light toward a ceiling or wall.
For the clearest projection, use it in a darker room and position it near the surface you want to illuminate.
Can I change the projection pattern?
Yes. The star projector is designed to work with replaceable projection films.
To change the pattern, turn off and unplug the projector, open the projection-film compartment as instructed, replace the film, and securely close the unit before using it again.
Available film quantities and themes may vary by product option.
What can I plug the star projector into?
The projector is designed for a compatible 5V USB power source, such as:
- USB wall adapter
- Power bank
- Laptop USB port
- Compatible USB outlet
Do not use damaged adapters, cables, or power sources.
Where can I use the miniature lantern?
The miniature lantern is intended for decorative indoor use in areas such as:
- Bookshelves
- Reading corners
- Display cabinets
- Desks
- Bedside spaces
- Collectible displays
Place it on a stable surface and keep it away from water, open flames, and excessive heat.
Are the lights suitable for bedrooms?
Yes. Both product types are designed to create decorative ambient lighting in bedrooms and other indoor spaces.
The star projector works best in a dark or dim room, while the miniature lantern adds a softer localized glow.
Product Care and Safety
How should I clean Noctivue products?
Turn off and unplug the product before cleaning.
Wipe the exterior gently with a soft, dry cloth. Do not immerse the product in water or use strong cleaning chemicals, abrasive materials, or excessive moisture.
Can children use these products?
Children should only use electrical lighting products under adult supervision.
Keep cables, small projection films, removable components, and packaging materials away from young children.
Can I leave the product on overnight?
Use the product only as directed in the included instructions. Do not leave electrical products operating unattended for extended periods.
Turn off and unplug the product when it is not in use.
What should I do if the product becomes unusually warm or damaged?
Turn it off and unplug it immediately.
Stop using the product if the housing, cable, plug, lens, or other components become damaged, loose, discolored, or unusually warm.
Contact us before using the product again.
Troubleshooting
Why does the projection look faint?
For a stronger and clearer projection:
- Use the projector in a darker room
- Aim it toward a light-colored ceiling or wall
- Reduce the distance between the projector and the surface
- Check that the projection film is inserted correctly
- Make sure the lens is clean
- Use a stable compatible 5V USB power source
Why is the projected image blurry?
Adjust the projector angle and distance from the ceiling or wall.
Also confirm that the film is flat, correctly positioned, and free from dust or fingerprints.
What should I do if my product does not turn on?
Check that:
- The USB plug is fully connected
- The power source is working
- The power button has been pressed
- The cable and plug are not damaged
You can also test the product with another compatible 5V USB power source.
Returns and Support
What if my item arrives damaged or incorrect?
Contact us as soon as possible and include:
- Your order number
- A description of the issue
- Clear photos or video of the product and packaging
We will review the information and assist you with the appropriate next step.
What is your return policy?
Return eligibility and instructions are explained in our Return Policy.
Before returning an item, please contact us so we can confirm the return process and provide the correct instructions.
How can I contact Noctivue?
For order, product, shipping, or return questions, email:
Please include your order number when contacting us about an existing purchase.
