Frequently Asked Questions

Shipping

How long does shipping take?

Domestic orders within China are typically delivered within 3–7 business days. International orders usually take 5–12business days depending on the destination country.

Do you offer free shipping?

We offer free shipping on orders over a certain amount. Please check our shipping policy page for the latest thresholds and rates.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, unwashed, and in their original packaging. Please contact us at 2134541722@qq.com to initiate a return.

How long does it take to receive a refund?

Once we receive and inspect your returned item, we will process your refund within 5–7 business days. The refund will be credited to your original payment method.

What if I received a damaged or wrong item?

We sincerely apologize for any inconvenience. Please contact us within 7 days of receiving your order with photos of the item, and we will arrange a replacement or full refund.

Orders

Can I cancel or modify my order?

Orders can be cancelled or modified within 24 hours of placement. Please contact us as soon as possible at 2134541722@qq.com.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other payment methods available at checkout.

Products

What is UPF50+ fabric?

UPF50+ (Ultraviolet Protection Factor) means the fabric blocks over 98% of UV radiation, providing excellent sun protection for outdoor activities.

How do I choose the right size?

Please refer to our size guide on each product page. If you are between sizes, we recommend sizing up for a more comfortable fit.

Contact Us

Still have questions? Feel free to reach out to us at 2134541722@qq.com. Our customer service team is available Monday to Friday, 9 AM – 6 PM (Beijing Time).